Contact us

FAQ

For all your questions, find your answers in this section. If you still need help, or, if you would like to leave us a comment about our products and/or UTC Service Plus, please contact us by e-mail at contact@tcuniforms.com

  •  How do I know if an item is in stock?

    All items will be considered in stock. If the product you ordered is out of stock, a customer representative will contact you.

  •  Do I need to set up an account to place an order?

    No. However, by registering with us you will be able to enjoy the following benefits through your UTC account:

    • •Track your orders
    • •Review past orders
    • •Gain access to your Wish List
    • •Be notified when new stock arrives
    • •Save your address for faster check-out
  •  How can I verify the status of my order?

    Click on "My Account" at the top right corner of any page.

    Click on “My Orders” to view all orders and their status.

  •  Can I modify or cancel an order once it’s been submitted?

    Once your order has been submitted, it cannot be modified or cancelled online. You must call customer service immediately to cancel or to modify your order. For an exchange, you will also need to return the item to receive a refund or credit and process a new order for the requested item. You must call customer service to receive a return authorisation number.
    Click here to learn more about our return policy.

  •  What forms of payment are accepted for purchases made online?

    We currently accept the following credit cards as forms of payment:

      • • Visa
      • • MasterCard
      • • American Express

    To pay by cheque or money order, place your order by phone.

    IMPORTANT: Your billing address must match your name, address and postal code exactly as they appear on your credit card statement. This information is used as part of the validation process for your credit card payment.

    Please note that the shipping and billing addresses must be valid Canadian addresses (P.O. boxes are not accepted). Your phone number and email address are also required in case our customer service department must contact you regarding your order.

  •  How secure are my online payments?

    Your personal online security is important to us. We use Chase Paymentech, a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

    If you would prefer to place your order by telephone, simply call our customer service department at 1-800-361-0388 and they will be happy to assist.

    If you suspect fraud on your credit card, you must immediately contact your financial institution or the company that delivered the credit card.

  •  Will I be charged sales tax on my order?

    Tax charges are based on applicable federal, provincial and harmonized sales tax rates which in turn are based on the province associated with your order. Where required, sales tax will also be applied to the embroidery and shipping charges. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item. You will not receive a refund for the sales tax you paid on the shipping charges of your order, as these charges are non-refundable once an item has been shipped.

  •  Tax-Exempt Customers

    Unfortunately, for security reasons, we are unable to accept tax-exempt orders on this website. Please call our customer service department to place your order at 1-800-361-0388.

  •  Can I place an order as a guest?

    Yes, customers can place an order as a guest, but you will be required to provide all necessary information to place the order.

  •  How do I create an online account?

    •Click on "My account" located at the top right corner of the page

    •Click on the "Create an account" button

    •Enter the information requested

    •Confirm to save your information

    You will then receive a confirmation email that you have registered an account with Town & Country Uniforms.

  •  How do I manage my account?

    Click on "My Account" to manage your personal information, including your email address, password, billing and shipping address.

  •  What do I do if I have forgotten my password?

    To change your password:

    • Click on "My account" located at the top right corner of the page

    • Click on "Forgot your password?"

    • Enter the email address associated with your account

    • You will receive an email with your temporary password

    • Log in with your temporary password

    • Enter and save a new password

  •  How do I return or exchange an item?

    Please consult our return policy for more details.

    Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be sent with a copy of the invoice. Circle the returned items on the invoice and include the credit card number associated with the invoice. Items must be returned in their original packaging to ensure they are adequately protected in transit.

    You may return items by any secure means. Our address for all returns is:

    Town & Country Uniforms
    1975, boul. Dagenais West.
    Laval, Quebec
    H7L 5V1

    We ask that you contact us at 1-800-361-0388 to request a return authorisation number in relation to such returns.

    Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All items are quality controlled and checked for any faults before they are dispatched to customers.

    Should you receive an item that is not in perfect condition please contact us immediately.

  •  Which carrier is used to ship my orders?

    Shipments are sent via UPS.

  •  Does Town & Country Uniforms ship to post office boxes or freight forwarding addresses?

    Unfortunately, we are unable to deliver to post office boxes or freight forwarded addresses.

  •  Can my billing and shipping addresses be different?

    Yes, your billing address can be differ from your shipping address. During the checkout process, you will first be asked to enter your billing address. Your billing address must match the address associated with the credit card that you are using to complete your purchase. You will then be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered.

  •  Does Town & Country Uniforms ship to multiple addresses?

    You may only ship to one address per order. If your order requires shipping to multiple locations, you will need to place separate orders for each shipping address.

  •  Is my package insured?

    All items are covered by Town & Country Uniforms while in transit to the shipping address. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance.

    If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

  •  Do I need to sign for my order?

    You do not need to sign for your order.

  •  Can I change my shipping address once I have confirmed my order?

    Once you have submitted your order and wish to change the shipping address, you must call and notify our customer service department; the change will be made provided that the order has not yet been shipped.

  •  Can I add items to an existing order?

    If you have already submitted an order and you wish to combine orders or add items to an existing order, you must call customer service to notify them of the changes.

  •  Can I request that my order be shipped to a Town & Country Uniforms store?

    You can have your order delivered to the UTC store of your choice to enjoy free shipping. During the checkout process, locate and select the UTC store where you would like your order to be shipped. You will receive a call when your order is ready for pick-up from the specified store. You have 30 days from the date of notice to pick up your order at the store.

    To pick up your order, you must submit the invoice issued to you by email from Town & Country Uniforms Inc.

  •  What are the shipping fees?

    We offer a flat rate shipping fee of $7.50 to anywhere in Canada on orders of ANY amount on UTC’s in-stock program at catalogue price. Express delivery is also available. Click here to view the express shipping chart.

    The shipping fees are non-refundable should you wish to return your order.

  •  What are the return fees?

    Returns can be made within thirty days of the date of purchase. Exchanges can be made at any time within six months of the date of purchase. Returns and exchanges are not subject to re-stocking fees. You are responsible for any fees associated with shipping any items back to Town & Country Uniforms. Parcels shipped collect will be refused.

  •  When will my order be delivered?

    It may take approximately 1 to 7 business days from the shipping date depending on the shipping location. For orders that contain multiple items, you may receive some items separately. The shipping and handling charge only applies to the first package shipped. For more information please visit our Shipping section.

  •  Do you offer express delivery?

    Express delivery is also available. Click here to view the express shipping chart.

  •  How can I track my package?

    Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered an account, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'My Orders'.

  •  Do you ship outside Canada?

    No. We currently only ship within Canada.

  •  Can I place an order if I live outside Canada?

    Unfortunately, it is currently not possible to place an order if you live outside Canada.

  •  How will I know you received my order?

    After you place your order, you will be sent an email confirming that it has been received.

  •  When will my payment be deducted?

    Your card will be charged once your order has been placed. In the instance that any of the items you have ordered are not available, you will only be charged for the value of the items that are being shipped. The remaining items will be shipped and charged once items are in stock and the shipping fee will be waived. For orders with embroidery or silk-screening your card will be charged at time of ordering.

  •  Will I be refunded the full value of my order?

    All accepted returned products will be refunded to the purchaser's credit card and will exclude shipping costs. For more information, please consult our Return Policy.

  •  If I purchased an item online, can I return it at a Town & Country Uniforms store?

    Merchandise that was purchased online can be returned at any Town & Country Uniforms store. Please be sure to have your original invoice with you when returning an item. For complete details on how to return or exchange your purchase, please consult our Return Policy.

  •  Will I be notified of an item’s status?

    If your order includes out-of-stock items, a customer service representative will send you an email to notify you which items are missing and how long it will take to re-stock them.

  •  Why are the colours displayed online not the same as my order?

    We have made every effort to display as accurately as possible the colours of the products that appear on the Town & Country Uniforms website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

  •  How can I find a product that I am looking for?

    Use the search box in the top right corner of our website to find styles based on categories, product names or product codes.

  •  Do you have a product catalogue?

    Click here to view all our catalogues online. To order a free copy, contact 1-800-361-0388 or email us at contact@tcuniforms.com.

  •  How can I receive information on new arrivals and catalogues, tradeshows and store openings?

    Subscribe to our newsletter at the bottom of the homepage or subscribe when you create an account.

  •  How do I know which size to order?

    To find out what size best suits you, please call our customer service department to assist you.

  •  Can I purchase gift cards online?

    Unfortunately, we currently do not offer gift cards.

  •  How can I find my nearest Town & Country Uniforms store?

    You can find your nearest store location by clicking here.

  •  Who do I contact regarding employment with Town & Country Uniforms?

    To see a list of job opportunities, click here. You can send your resume to websmater@tcuniforms.com

  •  What is a Wish List?

    By adding items that you want into your Wish List, you can save them for purchase at a later date.

  •  How do I create a Wish List?

    To create a Wish List you will need to be registered and signed in on the Town & Country Uniforms website. When browsing, use 'add to Wish List' on the product page and items will automatically move into your Wish List. Your Wish List can be found in ‘My Account’.

  •  Is my personal information kept private?

    Please be assured that your personal information is kept private and confidential and at no point will be rented or sold.

    To register online, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, and credit card number with expiration date. If necessary, these details may be shared with a credit reference agency to verify your account.

    Please note that Town & Country Uniforms may use your contact details to inform you of the latest collections, catalogues, tradeshows and store openings. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.

    For further details, read our Privacy Policy in full here
  •  Need more help?

    Speak to a customer service representative for further advice at 1-800-361-0388 or email contact@tcuniforms.com. Business Hours: Monday to Friday, 8am to 5pm Eastern Standard Time.